Emotional Intelligence (EI) Mastery for Workplace Success

Program Highlights

✅ 2-Day Experiential Workshop
✅ Industry-Relevant Case Studies
✅ Role Plays, Simulations & Real-World Scenarios
✅ Personal Action Plan for Lasting Impact

What You’ll Learn

Day 1 – Building the Foundation

• Understanding Emotional Intelligence and its workplace impact.

• Developing Self-Awareness to recognize strengths and blind spots.

• Practicing Self-Management with stress control and impulse regulation.

• Interactive role plays for handling high-pressure situations.

Day 2 – Applying EI at Work

• Cultivating Social Awareness through empathy and active listening.

• Strengthening Relationship Management for conflict resolution & influence.

• Applying EI in leadership, teamwork, and customer interactions.

• Designing a 30–60–90 day Personal EI Growth Plan.

Key Takeaways

• Recognize and manage emotions for greater effectiveness.

• Communicate with empathy and clarity.

• Stay resilient under stress and pressure.

• Handle conflicts constructively.

• Build credibility, trust, and stronger professional relationships.

• Walk away with a personal roadmap for EI development.

Who Should Attend

• Corporate teams & leaders

• Customer service & call center professionals

• Sales & retail staff

• Healthcare and frontline workers

• Manufacturing supervisors & team leads

• All who frequently deal with individuals, teams, internal or external

Impact on Your Organization

• Higher employee engagement

• Reduced workplace conflicts

• Stronger customer satisfaction

• Better leadership pipeline

• Improved collaboration and productivity

📌 This program ensures participants don’t just learn about Emotional Intelligence—they live it, practice it, and apply it to real workplace challenges.

“Behavioral Skills for the Modern Workforce”

Our Behavioral Development Programs are designed to strengthen the core workplace behaviors that shape performance, culture, and long-term success. These sessions go beyond technical expertise—focusing on discipline, adaptability, accountability, and collaboration, which are the true drivers of professional growth across industries.

Through interactive activities, role plays, and industry-relevant scenarios, participants learn how to manage conflicts constructively, embrace change with resilience, maintain professionalism under pressure, and work effectively with diverse teams.

By mastering these essential behaviors, professionals not only enhance their individual performance but also contribute to creating positive, productive, and future-ready workplaces.

IT & ITES / BPO

Customer-Centric Communication

Stress & Resilience Management

Active Listening & Clarification Skills

Positive Language & Tone Control

Conflict De-escalation

Adaptability to Change

Team Collaboration

Emotional Regulation

Time & Call Efficiency

Banking, Financial Services & Insurance (BFSI)

Trust-Based Client Engagement

Consultative Selling in BFSI

Professional Grooming & Etiquette

Cross-Selling & Upselling with Integrity

Emotional Intelligence for Relationship Managers

Objection & Rejection Handling in BFSI

Networking with High-Value Clients

Resilience & Stress Management in BFSI Sales

Handling Difficult Conversations

Retail & E-commerce

Customer Delight

Professional Grooming & Etiquette

Cross-Cultural Sensitivity

Handling Difficult Customers

Upselling & Suggestive Selling through Behavior

Non-Verbal Communication

Workplace Discipline & Reliability

Team Spirit & Collaboration

Body Language & First Impressions

Manufacturing

Team Coordination & Trust

Supervisory Leadership Skills

Problem-Solving Mindset

Discipline & Reliability

Leadership on the Floor

Cross-Department Communication

Problem-Solving & Kaizen Mindset

Adaptability to Technology & Automation

Stress & Fatigue Management

Logistics & Supply Chain

Proactive Thinking & Anticipation

Resilience in Dynamic Supply Chains

Negotiation & Vendor Relationship Management

Emotional Intelligence for Operational Leaders

Behavioral Agility in Technology Adoption

Customer-Centric Supply Chain Behavior

Precision & Attention to Detail

Ownership Beyond the Job Role

Continuous Improvement Mindset (Kaizen Behavior)

Get in touch

“Give InspireX a chance to serve, and we’ll give your people the inspiration, clarity, and capability to rise higher.”